Privacy Policy

Last updated: 11 August 2026

Chill & Paws Dog Walking respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we keep it secure and what rights you have over your personal information.

1. Who we are

Chill & Paws Dog Walking is a dog walking business operated by Suzi Apps.

For the purposes of UK data protection law, Suzi Apps is the data controller responsible for your personal information.

Business: Chill & Paws Dog Walking
Location: Gorleston
Email: chillandpaws@gmail.com

If you have any questions about how we use your personal information, please contact us using the details above.

2. What information we collect

We may collect personal information when you contact us through our website, including:

  • your first name and last name;
  • your email address;
  • your postcode;
  • your dog’s name; and
  • any information you choose to include in your message.

If you become a customer, we may also collect additional information that is necessary to provide our dog walking services. This may include information about your dog, your address, access arrangements, your dog’s needs and other information you choose to provide to us.

Please avoid sending unnecessary sensitive personal information through the website contact form.

3. How we collect your information

We collect information when you:

  • complete the contact form on our website;
  • contact us by email;
  • contact us by telephone or another method of communication; or
  • become a customer and provide information needed for us to provide our services.

We do not collect personal information simply because you browse our website, other than information collected through necessary website technologies and any optional cookies or similar technologies for which you have given consent.

4. How we use your information

We use your information to:

  • respond to enquiries;
  • discuss and arrange dog walking services;
  • communicate with you about your dog and your bookings;
  • provide and manage our services;
  • maintain appropriate customer records;
  • deal with enquiries, questions or complaints;
  • keep our website secure and functioning properly; and
  • comply with our legal and regulatory obligations.

We will only use your personal information for purposes that are compatible with the reason it was collected.

5. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract: where processing is necessary to provide services to you or to take steps at your request before entering into a contract.

Legitimate interests: where processing is necessary for the legitimate running and administration of our business, provided that these interests are not overridden by your privacy rights.

Legal obligation: where we need to process information to comply with a legal or regulatory requirement.

Consent: where we have specifically asked for your consent, for example where consent is required for certain cookies or similar technologies.

Where we rely on consent, you can withdraw that consent at any time.

6. Contact forms and email

Information submitted through our website contact form is used to respond to your enquiry.

Your enquiry may be delivered to and stored within our email account. We use Gmail/Google to manage our business email communications.

We do not sell, rent or trade your personal information.

7. Information about your dog

When you contact us about our services, you may provide information about your dog.

This information is used only where reasonably necessary to understand your enquiry and provide appropriate dog walking services.

You should only provide information that is relevant to your dog’s care and our services.

8. Who we share your information with

We do not sell your personal information.

We may share information with service providers where this is necessary to operate our business or website, for example:

  • our website hosting and technical service providers;
  • Google, where Google services are used to operate website functions or business email;
  • our website security and spam-prevention providers, including Google reCAPTCHA where enabled; and
  • professional advisers or authorities where we are legally required to do so.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security arrangements are in place.

9. Google reCAPTCHA

We use Google reCAPTCHA to help protect our website forms from spam and automated abuse.

When reCAPTCHA is loaded, Google may collect information about your device and interaction with the website for security and abuse-prevention purposes.

Google processes this information in accordance with its own privacy terms.

We configure reCAPTCHA so that it is not used to send marketing communications to you.

10. Google Fonts

Our website uses fonts provided through Google Fonts.

When your browser loads a font from Google’s servers, your browser may communicate with Google in order to retrieve that font. This may involve technical information such as your IP address and browser/device information.

We use Google Fonts to display the website correctly and consistently.

11. Cookies and similar technologies

Our website uses cookies and similar technologies.

Some are strictly necessary for the website to function and cannot be switched off through our consent tool.

We may also use optional cookies or similar technologies where you have given the appropriate consent.

Our Cookie Policy explains these technologies in more detail and explains how you can change or withdraw your preferences.

12. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business records and comply with legal obligations.

The length of time we keep information will depend on the nature of the information and our relationship with you.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

13. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Your rights

Under UK data protection law, you may have rights including:

  • the right to be informed about how your personal information is used;
  • the right to access the personal information we hold about you;
  • the right to ask us to correct inaccurate or incomplete information;
  • the right to ask us to erase your information in certain circumstances;
  • the right to ask us to restrict processing in certain circumstances;
  • the right to object to certain processing; and
  • the right to data portability in certain circumstances.

Where we process your information on the basis of consent, you have the right to withdraw that consent at any time.

These rights are subject to certain legal conditions and exemptions.

To exercise any of your rights, please contact:

Chill & Paws Dog Walking
Gorleston
Email: chillandpaws@gmail.com

We may need to ask you for information to verify your identity before dealing with your request.

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.

The latest version will always be published on this website.